The Lehigh Regional Medical Center Financial Assistance Program applies to uninsured or underinsured patients who come to our facilities for emergency or other medically necessary treatment. This program provides financial relief to patients who qualify based on a comparison of their financial resources and/or income to Federal Poverty Level guidelines. To qualify for assistance, patients will be asked to complete a Financial Assistance Application. If you have questions regarding our program or application, please call 239-368-4407.
Billing and Collection Policy
Please be aware that each time you seek services at Lehigh Regional Medical Center, a bill will be generated for your care. It is possible to have multiple bills for multiple instances of care. If you provide us with insurance information, your insurance company will be billed as a service to you. We submit benefit claims to your insurance company if all required information and authorization is provided. You are responsible for deductibles, co-insurance and any items not paid by insurance. Please contact your insurance company to determine your cost sharing responsibilities.
A claim will be sent to your insurance company shortly after your services are complete. After your insurance company receives the claim, the insurance company may contact you for additional information. Please respond to your insurance company’s correspondence as quickly as possible so their payment is not delayed. After your insurance company pays Lehigh Regional Medical Center, we will provide you with information about any amount you may still owe. Please keep in mind that your policy is an agreement between you and your insurance company. If you did not follow your insurance plan’s terms, they may not pay for all or part of your care.
Our collection process includes monthly notices until the account balance is resolved or placed with an external collection agency that has agreed to comply with Florida State Laws and regulations for the collection of patient debt. It is important for the hospital and the patient to work together to solve payment issues. If you have questions or would like to inquire about a payment plan, please contact our Patient Financial Services Department at 239-368-4407.
Physician Billing Information
Patients cared for at Lehigh Regional Medical Center may receive services from physicians or other medical providers, such as anesthesiologists, radiologists, or other specialists. You will receive separate bills from these physicians or medical providers. Please contact the office listed on your bill directly should you have questions concerning their bill.
Charity Care & Discounted Payment Program
Patients who lack insurance or have inadequate insurance and meet certain low- and moderate-income requirements may qualify for the discounted payment program or charity care. Please contact Lehigh Regional Medical Center’s Patient Financial Services Department for assistance at 239-368-4407.
Pricing Transparency Information
At Lehigh Regional Medical Center, our goal is to provide patients with high quality care and the best possible hospital experience, from registration through discharge. We know that understanding billing, insurance, and medical records may seem overwhelming at times. To make this process more transparent and help patients understand their personal out-of-pocket responsibility, the hospital provides the following information:
State of Florida Health Care Pricing Website
The Florida Agency for Health Care Administration (AHCA) focuses on providing Floridians with access to affordable, quality health care. AHCA maintains a pricing website that provides information on payments made to hospitals for defined service bundles and procedures.
The ACHA pricing website is located at: http://pricing.floridahealthfinder.gov.
The information found on the AHCA pricing website is non-personalized, which means it is not a specific, personalized estimate of costs that may be incurred by a patient for anticipated services. Actual costs incurred by a patient will be based on services actually provided to a patient.
Estimate My Cost
Lehigh Regional Medical Center wants to make the billing process as simple as possible for you. Determine how much a service or procedure might cost by exploring our interactive estimator tool.
The standard charges provided on this website are not a guarantee of what you will be charged or the amount you will owe. Your actual charges may be different from the standard charges for many reasons including, but not limited to, the seriousness of your medical condition, your physician’s treatment decisions, your health care needs, and the services you receive. Additionally, these standard charges do not include charges for all the items and services provided by the hospital. Some pharmacy items, supplies, and other items and services do not have standard charges. These standard charges do not include any physician charges (e.g., office visits, surgeon fees, anesthesiologist fees, emergency room physician fees, radiologist fees, pathologist fees, or other consulting physician fees, etc.). Please consult with your health plan if you need help understanding your benefits. If you have insurance or other health care coverage, your benefits will determine the amount you owe.
By clicking ‘view our standard charges’ below, you accept the above disclaimer agreement and acknowledge that if you obtain health care services, the amount you will be required to pay may be different from the standard charges provided on this web page.
Protections Against Surprise Medical Bills
To learn more about your rights and protections against surprise medical bills, click here.
Outpatient Radiology Services
Lehigh Regional Medical Center is dedicated to providing compassionate, quality care to patients and excellent healthcare to the communities that we serve. It’s this dedication to exceptional care that has led Lehigh Regional Medical Center to receive numerous awards for quality and patient safety. Lehigh Regional Medical Center is fully accredited and received the Gold Seal of Approval™ by The Joint Commission (TJC). Achievements include:
Centers for Medicare and Medicaid Services (CMS)
The CMS overall star rating shows how individual hospitals perform compared to all hospitals across the country for 5 groups or categories of quality measures.
- Awarded Four Stars for the second year in a row (July 2022)
• The Leapfrog Group is an independent national organization committed to healthcare quality and safety.
• Lehigh Regional Medical Center received the 2021 Leapfrog Top General Hospital
• Along with the 2021 Top Hospital Award, Lehigh Regional Medical Center was also awarded the “A” Leapfrog Hospital Safety Grade for Fall 2021.
Fortune/IBM Watson Health
Annual list recognizes excellence in clinical outcomes, operational efficiency, patient experience, and financial health
- Named the the "100 Top Hospitals" list
Healthgrades is the leading online resource for comprehensive and objective information about physicians and hospitals:
- Named Among the Top 5% in the Nation for Patient Safety for 3 Years in a Row
- Patient Safety Excellence Award (2019-2023)
- Five-Star Recipient for Treatment of GI Bleed in 2020
- Five-Star Recipient for Appendectomy (2020, 2022, 2023)
- Five-Star Orthopedic Recipient for Hip Fracture Treatment (2019, 2020, 2022, 2023)
- Five-Star Recipient for the Treatment of Sepsis (2019-2020)
- Five-Star Recipient for Gallbladder Removal Surgery for 5 Years in a Row (2016-2020, 2022, 2023)
- “A” Grade on the Lown Institute Hospitals Index for Social Responsibility.
- 2020, 2021 & 2022 Platinum Recognition by Health Resources & Services Administration (HRSA) for the National Hospital Organ Donation Campaign
- Laboratory Services are fully accredited by the College of American Pathologists (CAP)
- Recognized by the American Association for Respiratory Care (AARC) for Quality Respiratory Care
- Received "The Senator’s Pride of Florida" award by Florida Senator Lizbeth Benacquisto 2017
- Received the "Best of Lehigh Acres" award in five categories: Best Hospital, Best Emergency Care, Best Medical Group, Best Medical Center and Best Health System
- LifeLink® Platinum Recognition 2017-2022